Frequently Asked Questions

  • Sometimes our pieces sell out and can’t be restocked — but if there’s something you absolutely love, don’t hesitate to DM us on Instagram! We’ll gladly see if we can bring it back for you 🤍

  • Shipping times depend on your location and the carrier, but most domestic orders arrive within 5–7 business days.

  • Message us on Instagram for personal tips on putting together the perfect look for your event — we’ll help you get started and feel confident!

  • Submit a contact card through the contact button on the website or DM us on Instagram!

  • Terms & Conditions

    Get Lucky
    Last updated: 01/01/2026

    By accessing or purchasing from Get Lucky, you agree to the following terms.

    Products & Orders

    All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

    Pricing & Payments

    All prices are listed in U.S. dollars. Payments are securely processed through Square. We reserve the right to correct pricing errors.

    Shipping

    Shipping costs and delivery times are shown at checkout. Get Lucky is not responsible for delays caused by carriers once an order has shipped.

    Returns & Exchanges

    All sales are final unless otherwise stated. If returns or exchanges are accepted, details will be provided on the product page or upon request.

    Lost or Damaged Packages

    Get Lucky is not responsible for lost, stolen, or damaged packages after delivery confirmation. Please contact the shipping carrier for assistance.

    Intellectual Property

    All content, logos, designs, and images are the property of Get Lucky and may not be used without permission.

    Limitation of Liability

    Get Lucky is not liable for any indirect or incidental damages resulting from the use of our products or website.

    Changes to These Terms

    We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.

  • Privacy Policy

    Get Lucky
    Last updated: 01/01/2026

    Get Lucky values your privacy and is committed to protecting your personal information.

    Information We Collect

    When you place an order or interact with our store, we may collect:

    • Name

    • Email address

    • Shipping and billing address

    • Order information

    All payments are securely processed by Square. Get Lucky does not store or have access to your full payment details, such as credit or debit card numbers.

    How We Use Your Information

    We use your information to:

    • Process and fulfill orders

    • Ship products

    • Communicate about orders or customer service inquiries

    How Your Information Is Protected

    We take reasonable measures to protect your personal information. Payments are processed through Square’s secure and encrypted systems, and access to customer information is limited to business use only.

    Sharing Information

    Get Lucky does not sell or rent personal information. We may share limited information with trusted third parties only as necessary, including:

    • Square (payment processing)

    • Shipping carriers (order delivery)

    Your Rights (California Residents)

    If you are a California resident, you have the right to:

    • Request access to your personal information

    • Request deletion of your personal information

    Requests can be made using the contact information below.